Terms of Service

What this document is

These Terms of Service govern your use of jknolan.com (the "Site") and the broader relationship between you and IAMJAMESNOLAN LLC, doing business as J.K. Nolan ("we," "us," or "our"). By accessing the Site or engaging us for services, you agree to the terms below. If you do not agree, do not use the Site.

Formal client engagements are governed by a separate written Services Agreement signed by both parties. In the event of a conflict between these Terms and a signed Services Agreement, the Services Agreement controls for matters within its scope.

What we do

We design and build digital client acquisition systems for established service businesses. Our core offerings include The Build, a phased engagement for owner-operated practices, and The Symphony, a multi-altitude demand generation system for complex organizational buyers. The scope, deliverables, timeline, and fees of any given engagement are defined in the Services Agreement for that engagement. Nothing on the Site constitutes an offer to perform work on terms other than those set out in a mutually executed agreement.

Use of the Site

You may read, reference, and link to the Site for lawful personal or business purposes. You may not:

• copy, reproduce, or republish Site content in any form intended to pass it off as your own;
• use the Site, or any part of it, to train or fine-tune machine-learning models without our express written permission;
• attempt to probe, scan, or test the vulnerability of the Site or its hosting infrastructure;
• interfere with the Site's operation or with any other visitor's use of it;
• use the Site to transmit unlawful, harassing, or malicious material.

We reserve the right to block any visitor or source engaging in conduct that violates these Terms.

Intellectual property

All content on the Site — including the writing, visual design, proprietary methodologies (including but not limited to the Authorization Method, the Digital Acquisition Machine, The Build, The Symphony, the Persuasion Genome, and the Divergent Loop), frameworks, documents, and the J.K. Nolan name and marks — is the property of IAMJAMESNOLAN LLC and is protected by copyright, trademark, and trade-secret law.

You may quote short excerpts with attribution. Any broader use requires prior written permission.

Within a client engagement, ownership of deliverables transfers according to the terms of the Services Agreement. Our underlying frameworks, methodologies, templates, and know-how remain our property and are licensed, not transferred, to the client.

Confidentiality

Information shared with us in the course of an inquiry or engagement is treated as confidential and used only to serve the purpose for which it was shared. We will not disclose client-identifying information to third parties except as required to deliver the engagement, as compelled by law, or as expressly authorized by the client. Formal mutual non-disclosure terms are included in every Services Agreement.

Fees and payment

Fees for engagements are set in the applicable Services Agreement. Our standard practice is to invoice on a phased or milestone basis. Fees are quoted in U.S. dollars and are non-refundable except where expressly stated in the Services Agreement. Late payment may result in suspension of work until the account is current.

We price from conviction and we do not negotiate fees. Scope, however, is always open to collaborative definition before an engagement begins.

No guarantees

The Site provides information about our practice, our methodology, and our point of view. It does not constitute a promise or guarantee of any particular commercial outcome.

Within an engagement, we commit to the standard of care, the deliverables, and the scope defined in the Services Agreement. We do not and cannot guarantee specific revenue, lead volume, close rates, or other business results, because such results depend on factors outside our control — including the client's own execution, product quality, market conditions, and the integrity of the information the client provides to us during the engagement.

Disclaimers

The Site and its content are provided as is and as available, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not warrant that the Site will be free of errors, that defects will be corrected, or that the Site is free of viruses or other harmful components.

Nothing on the Site constitutes legal, financial, tax, investment, or professional advice.

Limitation of liability

To the fullest extent permitted by law, IAMJAMESNOLAN LLC and its principals, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, or loss of business — arising out of or in connection with your use of the Site, whether based in contract, tort, statute, or any other legal theory.

Our aggregate liability for any claim arising out of or related to the Site shall not exceed one hundred U.S. dollars ($100). Liability arising out of a formal client engagement is governed by the limitations set out in the applicable Services Agreement.

Indemnification

You agree to indemnify, defend, and hold harmless IAMJAMESNOLAN LLC, its principals, employees, and contractors from any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your use of the Site in violation of these Terms, or your violation of any applicable law or third-party right.

Governing law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws provisions. Any dispute arising out of or related to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of those courts.

Changes

We may update these Terms when the practice or the law requires it. The effective date on the masthead always reflects the current version. Continued use of the Site after a change constitutes acceptance of the revised Terms.

How to reach us

Questions about these Terms—write to us at the address in the closing block below.